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Nova Car Rental - Reviews of Nova Car Rental - Nova Car Rental Classes, Customer Reviews of Nova Car Rental

holds passengers five service

Nova is an independent car rental reservation service owned by FEXCO Group, and it allegedly offers cheap rates with high quality car rental companies. Nova is known for offering car rentals at airports, rail stations, ferry ports and towns, and cities all over the world. You can book your car rental from home and have it waiting for you half way across the world for your next vacation, as they have over 4,000 convenient collection and drop off locations worldwide. They have a booking engine online, which chooses the cheapest prices from several car rental places in the area you are looking to rent a car in, and they compare the prices, give you several quotes, and let you choose your reservation by only asking for a small deposit.

Nova Car Rental Classes

Nova offers the following car rentals from several different classes of vehicles: The Mini Fiat Panda 2 door, which holds three to four passengers. In the economy size, they offer the Ford Fiesta, which holds four passengers. For compact cars, there is the Ford Focus, which holds five people. A standard size vehicle is similar to a Ford Moreno, and it holds five people. The intermediate class includes the Toyota Corolla, which holds four passengers. A full size vehicle like a Ford Taurus holds five passengers. In the premium class, the BMW Three series holds five people. For drivers who like a more luxurious experience, there is the Mercedes S Class, which holds five passengers. Nova Car Rental even offers a special class, which includes Jeeps or convertibles, all of which hold four or five people. The minivan class includes the Ford Galaxy and the VW Caravelle, and it holds six to nine passengers.

Customer Reviews of Nova Car Rental


Many of the customer reviews are mixed and average about 3.5 out of 5 stars. Many reviewers have stated that many of the cars do not have air conditioning. Some have even gone as far as saying that it is a bottom of the line rental company and that it is extremely unprofessional, canceling bookings at the last minute. Customers also seem to think that the service is very slow and leaves much to be desired. Drivers who do intend to use Nova Car Rental should do a great deal of advanced planning in order to get accommodations from this company. However some reviewers have other feelings. They commented that they had great customer service and that the issues they really had were through the car rental companies that Nova uses, such as Budget rental. Many reviews mention that the car rental places they used through Nova made mistakes such as overcharging or charging twice for fees such as insurance. They said that by making one simple phone call to Nova Car Rental, they were able to resolve the issues and save themselves time and money. Many reviewers were thankful for Nova because without them they would have never been able to correct the situation due to the customer service representatives of the car rental companies being insensitive and rude.

It seems after reading many reviews that Nova is not necessarily the problem when it comes to customer service and dependability. The real issues seem to lie beneath Nova and are probably to be blamed on the car rental places that Nova relies on to accommodate their customers. Nova works much like Priceline.com and Orbitz.com where you are given several choices on one website to compare prices and are able to make your decision.

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over 2 years ago

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about 4 years ago

We hired a car through Nova Car Hire in May 2013, which allocated the rental to Auto Europa/Sicily By Car. The car was already damaged and also dirty when we picked it up at Rome Airport. The damage was noted on the rental agreement so we thought all would be fine. We returned the car in exactly the same state a week later to central Rome. The car was inspected, OKed and the check-in document signed. When we returned home a few weeks later, we found that Sicily by Car had fraudulently altered the check-in document AFTER it had been signed, and taken 600 euros from our credit card. Nova Car Hire have been NO HELP AT ALL. I agree with John. Don't ever hire a car either through Nova Car Hire or Auto Europa/Sicily By Car if you don't want to be robbed like we were.

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over 4 years ago

On booking a hire car from Nova we were given the "Total Rental Cost" of £59 and emailed this to confirm. When we arrived at the company to collect the car we were charged an additional £40 for "out of office hours collection". We had no idea this would be the case, so were shown page 23 subsection 13 or whatever of the small print terms and conditions. We were then charged in advance £80 for the tank of fuel (which wasn't even full) and told to bring the car back empty. Bearing in mind we were staying local and could only use about a half of it, no refund was offered for the remaining fuel. I have complained to Nova who have told me that this was all shown in the terms and conditions. So our 3 day £59 car hire ended up costing us £170!! Disgusted.

NO NOT BOOK WITH THIS COMPANY unless you are prepared to spend hours of your life reading small print only to discover that its cheaper elsewhere.

Now for the car: It pulled slightly to the left on acceleration, speared off alarmingly to the right on braking. The handbrake wouldn't hold it on all but the gentleist hills. The remote didn't work, it stunk of cigarette smoke and at any speed above 60mph vibrated so violently it made my vision blurr. (The lady had said when I collected it that it wasn't going to be used for much longer, but it was certainly unroadworthy and bordering on dangerous)

Trust me, go with one of the big companies. I've used Budget before and found them to be excellent with no silly terms and conditions. This is the last time I try to save a few quid by going with some pathetic mickey mouse company.

You were warned!! I just wish I had been.